Privacy Policy

Introduction

At Hello Bridges, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or otherwise interact with us.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at oaic.gov.au/.

1. Information We Collect

We may collect the following types of information:

- Personal Information: Includes name, email address, phone number, and any other personal data you provide when you sign up for our services, request a quote, or communicate with us.
- Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages visited, and the time and date of your visit.
- Cookies and Tracking Technologies: We may use cookies or similar technologies to enhance your browsing experience and gather statistical information about website usage.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

2. How We Use Your Information

We use the information we collect for purposes such as:

- Providing, operating, and improving our services.
- Communicating with you, responding to inquiries, and sending you updates or promotional materials.
- Analyzing website usage and improving the functionality of our website.
- Complying with legal obligations and enforcing our terms and conditions.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

3. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We will use sensitive information only:

- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.

4. Sharing of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except under the following circumstances:

- Service Providers: We may share information with trusted third-party vendors who help us operate our business, such as payment processors, hosting services, or email platforms, under strict confidentiality agreements.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.

5. Data Security

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

6. Your Rights

You have the right to:

- Access and request a copy of the personal data we hold about you.
- Correct or update your personal data.
- Request the deletion of your personal data under certain conditions.
- Object to or restrict the processing of your personal data.

We may require identification from you before releasing the requested information. Hello Bridges will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date indicated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@hellobridges.com.